Shipping policy
How Much Does Shipping Cost?
New Zealand: $5 flat rate
New Zealand Rural: $7 flat rate
Australia: $10 flat rate
Rest of the World: $35 flat rate
I Just Placed An Order, When Will It Ship?
Please allow 3 business days for processing time for your order to ship out within New Zealand.
How Long Is The Shipping Time?
Orders are shipped via courier who target 1 - 3 day delivery within New Zealand. Please be aware once your order has been dispatched with the courier, delivery times are out of our control. Please follow up with the relevant courier via the tracking number and details provided.
Average transit times to the North Island: 1 - 3 Business days
Average transit times to the South Island: 1 - 3 Business days
Average transit times to Australia: 5 - 7 Business days
Average transit times to Rest of World: 7 - 15 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; problems with delivery are the responsibility of the CourierPost.
Will I Receive A Tracking Number?
We provide tracking for every order. Tracking will be available once your product is shipped.
When you receive your tracking number, if you need help tracking your order you can go to our order tracking page.
Can I Cancel My Order?
You are able to cancel your order at no expense! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, you are unable to cancel your order. Please email distinctionhair@hotmail.com or contact us via our Contact Us page. All you need to do is send us an email with the subject line “CANCEL [Order number]”.
I Have Entered An Incorrect Address!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Alternatively, notify us immediately via email at distinctionhair@hotmail.com or contact us via our Contact Us page. If the address is wrong, we can correct this within 24 hours.
My Item Arrived Damaged
We package and ship our products with the utmost care. Despite this, damage can be caused by courier service mistreatment.
If this happens to you, please contact us with:
– Your order number.– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.
I Have A Question That Wasn’t Answered, Can You Please Help?
If we still haven’t managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours!